Moving Questions? Here are the answers.

Listed below are some of the most frequently asked questions about hiring movers, planning your move, pricing, packing, and more. Whether you're moving across town or across the country, these answers can help you feel more prepared and confident.
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True Consumer makes moving simple and stress-free! We help you find moving companies that have trucks ready to go where you need. You can easily compare prices and services from different movers, all in one place. The best part? You don't have to give out your personal information if you don't want to just to see a quote. You always have the option to call the moving companies yourself. It's a safe, private, and easy way to plan your move!

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Try to plan your move about 2 months ahead. Summer is super busy, so movers fill up fast. If it's a slower time, 2 to 4 weeks might work — but the sooner, the better.

You don't have to, but it's a nice way to say thanks. A good tip is 10–20% of the total, split between the movers. Hand them cash and say thank you if they did a great job.

Let the moving company know right away and ask to file a claim. If you paid for extra coverage, they may fix or replace it. If not, they might just pay a small amount based on weight.

It depends on how far you're going, how much stuff you have, and if you need extra help like packing. Local moves are usually charged by the hour. Long-distance ones go by weight and miles.

Yes. Most movers won't take gas, food that can spoil, pets, plants, or valuable items like cash and passports. Always ask for a list so you know what to leave out.

Yes. Many movers offer storage for short or long periods. Some can even drop off a container for you to load, then take it to storage or your new home.

Be around to answer questions. Double-check every room, keep paths clear, and pack a small bag with your must-haves. Take care of your valuable items yourself and lock up when you leave.

Short moves might take a few hours to a day. Long-distance ones could take 3 to 14 days, depending on distance, weather, and truck schedules.

Check if they have a license and insurance. For big moves, they need a U.S. DOT number (you can look it up online). Read reviews and be careful with companies that ask for big deposits or seem too cheap.

Most movers take cash, cards, or checks. Some may also use PayPal or Zelle, or offer payment plans. Ask ahead — some charge extra for certain payment types.

Yes, Movers might do it themselves or work with a car shipping company. It costs extra and usually needs paperwork like your car title. Always ask early.

Yes, and it can save you money. Just get your own boxes, tape, and padding. But if something breaks and you packed it, it might not be covered — so let the pros handle fragile stuff if you're worried.

Yes These items need special tools and extra care, and may cost more to move —especially with stairs. Always check ahead and make sure they're insured.

Not always. Local moves usually stay on schedule. Long-distance moves might come with a delivery window (like 3–7 days). Some movers offer guaranteed dates for an extra fee.

Let the movers know as soon as possible. If it's early enough, there's usually no fee. Canceling close to moving day might cost you part of your deposit. Check your paperwork to be sure.