Privacy Policy

Last Updated: February 4, 2025
Quick Overview

At True Consumer, we take your privacy seriously. We collect personal information (PII), such as your name, email, and phone number, only when you request a quote. We do not share your PII with third parties. You have control over your data, and you can request its removal at any time. By providing your email or phone number, you consent to being contacted with relevant information. We follow strict security measures, comply with industry regulations, and never require an account login.

When you request a quote, we collect the following personal information (PII):
  • Name: Used to personalize your quote request.
  • Email: Used to send you quotes, mover details, and feedback requests.
  • Phone Number: Used to verify ownership and assist with quotes.
We also collect non-personally identifiable information (non-PII) to generate quotes, such as household details and moving preferences.
Your information is used exclusively to generate rate quotes from moving companies. If you choose to contact a mover directly, you will be providing your details to them, and their privacy policies will apply.
We prioritize security and take industry-standard precautions to protect your data. All information is transmitted securely using HTTPS encryption. We do not store sensitive financial data, and we follow best practices for data security.

Email Consent: By providing your email, you give implied consent for us to contact you with mover details, quotes, and feedback requests. You can reply "unsubscribe" at any time to stop receiving emails.

Phone Consent: By providing your phone number, you give implied consent to be contacted. To ensure privacy and accuracy, we verify phone ownership using a 2FA code.

Prior Express Written Consent: When you request a verification code, you provide Prior Express Written Consent for us to send SMS/MMS messages, even if your number is on the Do Not Call list. You can reply "STOP" at any time to opt out of future messages.

This verification process helps prevent fraudulent quote requests and ensures that only the rightful owner of a phone number receives communications.

No, we do not sell, rent, or share your personal information with third parties. The only exceptions are:
  • Moving Companies: While you're welcome to contact moving companies directly, using our online form allows you to request quotes from one or more movers at once. The information you provide will be shared with those movers so they can send you accurate rate quotes.
  • Legal Compliance: We may disclose information if required by law enforcement through a valid court order.
  • Business Transfers: In the event of a merger or acquisition, your data may be transferred as part of business assets.
We do not require user accounts or logins. Quotes expire after a maximum of 30 days, and there is no ongoing account to manage.
We are committed to transparency and compliance with industry regulations, including:
  • TCPA (Telephone Consumer Protection Act): We follow TCPA guidelines for contacting consumers and obtaining Prior Express Written Consent for SMS/MMS messages.
  • FCC/FTC Compliance: We adhere to consumer protection regulations regarding communications and privacy.
Consumers always have the choice to opt out of communications at any time.
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal data, we will take steps to remove it.
You have the right to request the removal or redaction of your personal information at any time. If you would like your data to be deleted, please contact us, and we will process your request promptly.
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. If we make significant updates, we will notify users by updating this page. Please check back periodically for any changes.

If you have any questions about this privacy policy, feel free to contact our team .

You can also reach us by mail at: True Consumer, 2810 N Church St, Suite 284510, Wilmington, DE 19802